Refund & Return Policy for MYR ADVANCE SOLUTION PVT. LTD.

Last Updated: 10-04-2023

At MYR ADVANCE SOLUTION PVT. LTD., we are committed to ensuring your satisfaction with the products and services you purchase from us. This Refund & Return Policy outlines your options for returning products, seeking refunds, and addressing product-related issues.

1. Eligibility for Returns

We accept returns for most products within 7 days of the delivery date, provided the following conditions are met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• All accessories, manuals, warranty cards, and original tags (if applicable) must be included with the product.
• Certain items, such as software, downloadable products, cloud services, or custom-made orders, are non-returnable.

Note: Products that are damaged, used, or missing parts for reasons not due to our error may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for returns:

• Digital downloads and software.
• Cloud services or subscriptions once activated or used.
• Customized or personalized products, unless there is a manufacturing defect.
• Clearance sale or final sale items.
• Perishable items (if any) or health-related products (e.g., earphones, AirPods) that have been opened or used.

3. Return Process

To initiate a return, please follow one of the options below:

1. Go to My Account: If you have an account with us, you can log in to your account on [myradvancesolution.com], view your order history, and select the item you wish to return. Follow the steps to request a return or refund online.

2. Contact Us: If you prefer, you can email us at info@myradvancesolution.com or call us at +91 [Your Phone Number] within 7 days of receiving your product, providing the order number, product details, and reason for return.

3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to return the item. Do not send the product back without this authorization.

4. Shipping the Return: You are responsible for the shipping costs of the returned item unless the return is due to an error on our part (e.g., wrong or defective product). Ensure that the product is securely packaged to prevent any damage during transit.

5. Inspection and Refund: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed within 7-10 business days.

4. Refund Policy

Refunds are processed in the original form of payment. Once your return is approved, we will:

• Process the refund within 7-10 business days of receiving and inspecting the product.
• You will receive a notification once the refund has been processed.
• Depending on your bank or payment provider, the refund may take additional days to reflect in your account.

Shipping Costs: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item). If you receive a refund, the cost of return shipping (if applicable) may be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at info@myradvancesolution.com. You may be asked to provide photos of the damaged or defective item to expedite the exchange process.

6. Damaged or Defective Products

If you receive a product that is damaged or defective:

• Contact us within 48 hours of delivery to report the issue.
• Provide details of the damage or defect, along with photos or videos if necessary.
• We will arrange for a replacement or a full refund once the damage or defect is verified.

7. Order Cancellations

• Before Shipment: You may cancel an order before it has been shipped for a full refund. Please contact us as soon as possible to cancel.

• After Shipment: If your order has already been shipped, it cannot be canceled. However, you may initiate a return once the product is delivered, subject to our return conditions.

8. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please follow these steps:

1. Check your bank account: Refunds may take several days to process and post to your account.

2. Contact your credit card company or bank: Processing times vary depending on your provider, and there may be delays before your refund is posted.

3. Contact Us: If you have done the above steps and still have not received your refund, please reach out to us at contact@myradvancesolution.com.

9. Contact Information

For any questions or concerns regarding your refund or return, please contact our customer service:

• Email: contact@myradvancesolution.com