Follow these steps:

• Visit our website and navigate to the "Contact Us" page.
• Fill out the query form with your contact information, including your name, email address, and phone number.
• In the message section, provide details of your query or request, including any specific information or requirements you have.
• Click on the "Submit" or "Send" button to send your query to our team.
• You will receive a confirmation message acknowledging receipt of your query.
• Our team will review your query and respond to you promptly with the relevant information or assistance you need.

If you have any urgent queries or prefer to contact us directly, you can also find our contact details, such as email address or phone number, on the "Contact Us" page for immediate assistance.

• Scope: Covers product functionality, usage, and troubleshooting.

• Channels: Email, phone, or live chat during support hours.

• Response Time:

  • Phone/live chat: Assistance within minutes.

  • Email: Response within 24 hours.

• Support Hours: Mon-Fri, 10 AM to 6 PM (excluding holidays).

• Ticketing System: Ensures efficient tracking and resolution.

• Severity Levels: Issues categorized for prioritized response.

• Escalation: Ensures timely resolution for critical issues.

• Updates: Regular updates and maintenance with advance notice.

• End of Support: Communicated in advance with upgrade options.

• Feedback: Welcome for continuous improvement.

• Go to the "My Account" section on our website and select "Orders."
• Locate the order for which you'd like to request a refund.
• Click on "Request Refund."
  Select the appropriate reason for your refund request from the options provided.
• Once done, click "Submit" to send your request.

• If your account is blocked:
• Reach out to Customer Chat Support or email us at support@myradvancesolution.com
  Provide the necessary information related to your account.
• Understand the reason for the block through the support team.
• Follow the instructions provided to resolve the issue.
  Review our account policies for better understanding.
• Ask for clarification if anything is unclear.
• Please be patient while we work on resolving the issue.